Failed Payments and Grace Period

Why Payments Fail

Payments can fail for several common reasons:

• Insufficient funds in the linked bank account or credit card.
• Expired credit card that has not been updated in your Stripe payment methods.
• Card issuer declined the charge due to fraud detection or spending limits.
• Temporary network or processing errors between Stripe and your bank.

Automatic Retry Schedule

When a payment fails, Stripe automatically retries the charge using a smart retry schedule. Retries typically occur at 3, 5, and 7 days after the initial failure. Between retries, your subscription remains fully active — no features are disabled during the retry window.

Updating Your Payment Method

1. Open the email notification and click "Update Payment Method", or go to Settings > Billing and click "Manage Billing".
2. In the Stripe customer portal, go to the Payment Methods section.
3. Add a new card or bank account, or update the existing card's expiration date and CVV.
4. Set the new payment method as the default.
5. Stripe will automatically retry the failed charge with the updated payment method within 24 hours.

Grace Period

ReviewPilot provides a 14-day grace period from the first failed payment. During this period, all features remain fully functional. You can continue to generate AI responses, auto-reply to reviews, and access all settings. The grace period gives you ample time to resolve the payment issue without service disruption.

Resolving a Paused Subscription

If your subscription is paused due to unresolved payment failure, update your payment method in the Stripe portal and then click "Reactivate" on the location card in ReviewPilot. Stripe will immediately attempt to charge the outstanding balance. Once the payment succeeds, the subscription reactivates instantly and all features are restored. No data is lost during a paused subscription — your reviews, responses, and settings remain intact.