Industry-Specific Responses
Quick Summary
ResponseIQ automatically adapts its language and terminology based on your business industry. The AI detects your industry from your Google Business Profile category and uses domain-specific vocabulary, references, and response strategies appropriate for your field.
How Industry Detection Works
When you connect your Google Business Profile, ResponseIQ reads the primary business category assigned to your listing. This category is used to inform the AI about your industry context. You do not need to configure this manually; it happens automatically during the connection process.
Note
If your Google Business Profile category is updated, ResponseIQ will pick up the change during the next sync cycle. You can also verify your detected industry in the Location Settings page.
Supported Industries
The AI has specialized response patterns for a wide range of industries. Here are some examples of how responses differ:
| Industry | AI Adaptations |
|---|---|
| Restaurants & Food | References dishes, flavors, dining atmosphere, service speed. Uses food-related warmth like "We're glad you enjoyed the meal." |
| Medical & Healthcare | Uses empathetic, careful language. Avoids making health claims. References "care," "well-being," and "health journey." |
| Retail & Shopping | References products, brands, shopping experience, store layout. May mention return policies or new arrivals. |
| Automotive | References vehicle service, repairs, maintenance. Uses terms like "back on the road" and "vehicle care." |
| Hospitality & Hotels | References stays, rooms, amenities, comfort. Uses language like "We hope to welcome you back" and "your next visit." |
| Professional Services | References projects, consultations, outcomes. Uses business-appropriate language about deliverables and results. |
| Beauty & Wellness | References treatments, relaxation, self-care. Uses warm, personal language about the customer's experience. |
| Fitness & Recreation | References workouts, classes, goals, progress. Uses motivational and encouraging language. |
Why Industry Context Matters
A generic review response can feel robotic and disconnected. When the AI knows you run a restaurant, it can reference "your dining experience" instead of "your recent visit." When it knows you are a mechanic, it can say "We're glad your vehicle is running smoothly" instead of a generic "We're glad you're satisfied." These small details make responses feel personal and authentic to readers.
Pro Tip
Make sure your Google Business Profile has the most accurate category selected. A more specific category (e.g., "Italian Restaurant" vs. "Restaurant") gives the AI better context to work with.
Industries with Special Considerations
Certain industries require extra sensitivity in review responses. The AI is aware of these nuances and adjusts accordingly:
- Healthcare: The AI never references specific medical conditions, treatments, or diagnoses mentioned in reviews, as doing so could violate patient privacy regulations.
- Legal services: Responses avoid language that could be interpreted as legal advice or an admission of liability.
- Childcare and education: The AI uses family-friendly, trust-building language and avoids referencing specific children by name.
- Financial services: Responses avoid specific financial advice and are careful about claims regarding returns or outcomes.
Important
While the AI is designed to be sensitive to these industries, you should still review responses before they are published, especially for negative reviews in regulated industries.
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