The 15-Minute Posting Delay

Why the Delay Exists

The posting delay is a safety net. While ResponseIQ's AI generates high-quality responses, no AI is perfect. The delay ensures you always have an opportunity to review what will be posted in your business's name before it becomes public on Google.

This is especially important for negative reviews, where an inappropriate response could damage your reputation. The delay gives you time to verify that the AI's response strikes the right tone and addresses the customer's concerns appropriately.

The Default 15-Minute Delay

By default, every AI-generated response is scheduled to publish 15 minutes after it is created. During this window, the response has a "Scheduled" status. You can view, edit, or cancel the response from your Reviews page at any time before it publishes.

Configuring Auto-Publish Delays

If 15 minutes is not enough time for your workflow, you can extend the auto-publish delay. This is useful for businesses that prefer to batch-review responses at specific times of day.

1. Go to Settings from the left sidebar.
2. Find the "Publishing Preferences" section.
3. Select your preferred delay from the Auto-Publish Delay dropdown.
4. Click Save.

Manual Publishing

If you set the delay to "Never," all responses remain in a pending state until you manually approve them. To publish a pending response, open the review, verify the response, and click the Publish button. This gives you full control but requires regular attention to avoid leaving reviews unanswered for too long.