Location Analytics
Quick Summary
Each location has a dedicated analytics dashboard showing key performance indicators: total reviews, pending responses, completed responses, average star rating, and quota usage. Use these metrics to track performance and plan your response strategy.
Accessing Location Analytics
Open the Locations page and click the analytics icon on the location card, or navigate to Analytics and select a location from the dropdown. The dashboard loads with data from the current billing period by default, with options to view historical periods.
Key Metrics Overview
| Metric | Description |
|---|---|
| Total Reviews | The total number of reviews synced from Google Business Profile for this location across all time. |
| Pending Count | Reviews that have received an AI-generated response but are awaiting approval before being published. |
| Responded Count | Reviews that have had a response successfully published to Google, either automatically or after manual approval. |
| Average Rating | The mean star rating across all reviews for this location. Updated in real time as new reviews arrive. |
| Quota Usage | A progress bar showing how many AI responses have been generated this billing period out of the plan's total allowance. |
Quota Usage Progress Bar
The quota usage progress bar is color-coded. It appears green when usage is below 60%, yellow between 60% and 85%, and red above 85%. When you reach 100% of your quota, new AI responses cannot be generated until the quota resets on your next billing date or you purchase an additional review pack.
Pro Tip
Enable email notifications for quota alerts. ReviewPilot sends a warning at 80% and 95% usage so you are never caught off guard.
Using Analytics to Improve
Track your responded count over time to ensure you are keeping up with incoming reviews. A growing gap between total reviews and responded count may mean you need to enable auto-reply for additional star ratings or upgrade to a higher-quota plan. Monitor your average rating to spot trends — if it dips, investigate recent reviews for common complaints and address them operationally.
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