Email Notification Preferences
Quick Summary
ResponseIQ sends several types of email notifications to keep you informed about your reviews and account activity. You can toggle each notification type on or off individually to control exactly what lands in your inbox. Changes take effect immediately.
Available Notification Types
You can enable or disable each of the following notification types independently. By default, all notifications are enabled when you create your account.
| Notification | Description | Frequency |
|---|---|---|
| Daily Reports | A summary of review activity from the past 24 hours, including new reviews received, responses published, and your current average rating. | Once daily |
| Monthly Reports | A comprehensive monthly recap covering review trends, rating changes, response rates, and key metrics compared to the previous month. | Once monthly |
| New Review Alerts | An immediate notification when a new Google review is detected for any of your connected locations. | As they arrive |
| Low Rating Alerts | A priority notification triggered when a review with 1, 2, or 3 stars is received, flagging it for your immediate attention. | As they arrive |
| Response Published | A confirmation email sent after an AI-generated response has been successfully published to Google. | As they publish |
| Review Reminders | Twice-daily reminder emails sent at 9 AM and 5 PM in your local timezone if you have pending reviews that need attention. | Twice daily |
How to Change Your Notification Preferences
- Navigate to Settings from the left sidebar.
- Scroll to the "Notification Preferences" section.
- Toggle each notification type on or off using the switches next to each option.
- Click Save to apply your changes.
Note
Changes take effect immediately. If you disable a notification type, you will stop receiving those emails right away. Re-enabling a type will resume delivery starting from the next scheduled send.
Recommended Settings by Use Case
Different workflows benefit from different notification configurations. Here are some suggestions based on common use cases:
| Use Case | Recommended Settings |
|---|---|
| Hands-on owner | Enable all notifications. You want to know about every review as it comes in and stay on top of responses. |
| Delegating manager | Enable Low Rating Alerts and Monthly Reports. Disable daily reports and individual review alerts to reduce noise. |
| High-volume business | Enable Daily Reports and Low Rating Alerts. Disable individual New Review Alerts to avoid inbox overload. |
| Auto-publish user | Disable Response Published notifications since responses go out automatically. Keep Low Rating Alerts enabled for quality control. |
Pro Tip
If you find yourself ignoring notification emails, consider reducing to only Low Rating Alerts and Weekly or Monthly Reports. It is better to receive fewer notifications that you actually read than many that you ignore.
Team Member Notifications
Each team member controls their own notification preferences independently. An Admin enabling Daily Reports does not turn them on for everyone on the team. If you want your entire team to receive certain notifications, each member must enable them in their own settings.
Important
If you are the only Admin on your account, it is strongly recommended to keep Low Rating Alerts enabled. These alerts help you catch and address negative reviews quickly before they impact potential customers reading your reviews.
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